Making quality a priority
Woodworking Canada: Article by Sepp Gmeiner
Have you ever taken a closer look at your waste bins? You might be surprised at the amount of raw materials, parts, and products in various stages of completion that are thrown away every day. And do you know how many warranty claims you're sending out on a regular basis? What about the two or three service calls you consider normal for a kitchen installation? All of these questions point to the cost of quality - the cost of meeting customer expectations.
One of our seniors, Sepp Gmeiner, has written an eye-opening article that will make you think twice before you throw something away. Because implementing a quality system is not a short-term sprint; it's a marathon. You need management commitment and resources, and the first step is to understand and quantify your current situation. To learn more, read the full article below or contact us directly for more information.